Shipping Information

At Junavex, we are committed to delivering our premium kitchen essentials to your doorstep with care and efficiency. Each order is handled with precision to ensure your products arrive in pristine condition.

1. Dispatch & Processing

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).

  • Location: All orders are fulfilled and dispatched directly from our logistics center in Castroville, California.

  • You will receive a notification email with a tracking number as soon as your order has been shipped.

2. Shipping Rates & Estimates

We strive to provide fast and reliable shipping options tailored to your needs:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3 – 7 Business Days $5.99 (Free on orders over $50)
Expedited Shipping 2 – 3 Business Days Calculated at Checkout

Note: Delivery times are estimates and may vary based on your specific location and carrier performance.

3. Tracking Your Order

Once your order is on its way, you can monitor its progress using the tracking link provided in your shipping confirmation email. Please allow up to 24 hours for the tracking information to update on the carrier's website.

4. Shipping Destinations

Currently, we primarily serve customers within the United States. For inquiries regarding international shipping to other regions, please contact our concierge team for a custom quote and feasibility.

5. Missing or Damaged Packages

In the rare event that your package is lost in transit or arrives damaged, please reach out to us immediately at service@junavex.com. We will prioritize your case and ensure a replacement or resolution is handled promptly.

6. Address Accuracy

Please ensure that your shipping address is correct at the time of checkout. Junavex is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us within 2 hours of placing your order.

Contact Our Concierge

If you have any questions regarding your shipment or specific delivery requirements, our team is here to assist you.

  • Email: service@junavex.com

  • Phone: (+1) 253 295 6027

  • Address: 10865 Merritt St #A, Castroville, CA 95012, USA

  • Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)