FAQ

General & Orders

1. How do I place an order?

Simply browse our collection, add your desired items to the cart, and proceed to checkout. You will receive an order confirmation email once your purchase is successful.

    2. Can I modify or cancel my order?

    To ensure fast delivery, we process orders quickly. If you need to make changes, please contact us at service@junavex.com within 2 hours of placing your order. Once the order has been processed for shipping, we are unable to cancel or modify it.

    3. What payment methods do you accept?

    We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

    Shipping & Delivery

    4. Where do you ship from?

    Our products are dispatched from our logistics center in Castroville, California, ensuring efficient delivery to our North American customers.

    5. How long will it take to receive my order?

    • Processing Time: 1-2 business days.

    • Shipping Time: Typically 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package is on its way.

    6. Do you offer free shipping?

    We offer complimentary shipping on orders over a certain amount (e.g., $50). For orders below this threshold, a flat shipping rate will be calculated at checkout.

    Products & Care

    7. What makes Junavex cleaning supplies "premium"?

    We focus on the intersection of functionality and aesthetics. Our products use high-density, professional-grade materials that outlast standard grocery store alternatives, all while featuring a minimalist design that complements luxury kitchen interiors.

    8. How should I care for my cleaning cloths?

    Most of our cleaning cloths are machine washable. We recommend washing them with mild detergent in warm water and air drying or tumble drying on low to maintain their absorbent properties and soft texture.

    Returns & Refunds

    9. What is your return policy?

    We want you to love your Junavex experience. If you are not completely satisfied, you may return unused items in their original packaging within 30 days of delivery.

    10. How do I start a return?

    Please email us at service@junavex.com with your order number. Our team will provide you with the return instructions and the nearest return address.

    Still Have Questions?

    Our concierge team is here to assist you with any further inquiries.

    • Email: service@junavex.com

    • Phone: (+1) 253 295 6027

    • Address: 10865 Merritt St #A, Castroville, CA 95012, USA

    • Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)