Refund & Return Policy

Last Updated: April 17, 2026

At Junavex, we take pride in the quality and craftsmanship of our premium kitchen cleaning essentials. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you with a seamless return and refund process.

1. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it.

  • It must be unused, unwashed, and in its original packaging.

  • You will need to provide the receipt or proof of purchase.

Note: For hygiene reasons, cleaning tools or cloths that show signs of use cannot be returned.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our concierge team at service@junavex.com with your order number and reason for return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Important: Items sent back to us without first requesting a return will not be accepted.

4. Damaged, Defective, or Wrong Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and make it right by providing a replacement or a full refund at no additional cost to you.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: You will be automatically refunded on your original payment method within 5-7 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Return Shipping Costs

Unless the item is defective or the return is a result of our error, customers are responsible for the shipping costs of returning items. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Our Team

For any questions regarding our return and refund process, our team is at your service:

  • Email: service@junavex.com

  • Phone: (+1) 253 295 6027

  • Return Address: 10865 Merritt St #A, Castroville, CA 95012, USA

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)